Customer Service- Madrid

Business Studies and/or Management Science, Communication and Information Sciences, Languages and Philological Sciences
Spain
Period: 
1 Sep, 2017 to 1 Feb, 2018
Deadline: 
31 Jul, 2017

General information

Duration: 
5 months
Commitment: 
Full-time
Description: 

Fashion industry company 5 – 6 months

Profile:

  • Fluent English (C1-C2)
  • Fluent French or German, basic Spanish
  • Available 5 to 6 Months
  • Interest in Customers relationship
  • Student in Business or related area
  • Internship agreement

 

Offer:

  • 600 euros/month
  • 40h/week
  • Start September/October

Responsibilities:

  • Solving the different customer queries in English for the American and English-speaking market via email (no phone or chat).
  • Solving several types of customer related issues, including the logistics area.
  • Keeping the Help Center up to date
  • Taking part in Host company continuous improvement by sharing thoughts and customer feedback.

Position KPI´s:

  • Improving customer satisfaction rate
  • Improving first reply time
  • Solving problems in a timely manner
  • Sharing customer feedback with the team
  • Finding new ways to continuously make improvements within the team
Compensation: 
Financial compensation
Salary
Requirements
Languages: 
English: Independent User B2
French: Independent User B2
Spanish: Independent User B1