Technical Solutions Associate
Role Summary
Early career individual contributor who is a 'technical operations analyst in training'. Someone who has apprenticed (early talent) in a technical field with little to no formal training but has received some vocational experience and/or training.
Experience
- 0–6 months of experience in a vocational role
- Education: NA
- High School: NA
- Functional/ Technical Skills
• Collects information to understand problems and identify their origin.
• Implements prescribed steps and ensures effective resolution, escalating troubleshooting if needed.
• Knows basics about infrastructure services.
• Familiar with cloud infrastructure services.
• Knows basics about some concepts with systems (e.g. client/server architectures, the purpose of a database, how browsers and applications interact.).
• Has basic familiarity working with observability and operational tools.
• Generates reporting and identifies action items.
• Uses references for common questions.
N/A
• Is comfortable with describing the teams' role within a given division and the divisions business purpose within Expedia Group.
• Assists with issue or incident investigations by gathering and documenting necessary information.
• Collects information to understand problems and identify their origin.
• Researches precedents and known solutions for basic or routine problems.
• Assist with quality reporting and feedback.
• Provides day-to-day technical support for complicated internal and external systems hardware/software and connectivity issues to mitigate customer impact with a goal of first contact resolution.
• Implements prescribed steps and ensures effective resolution, escalating troubleshooting if needed.
• Provides high level customer service to inquiries and issues.
• Learns/assists to identify or detect a known pattern that is hidden in other distracting material to understand opportunities for improving services and/or products.
• Seeks relevant information to ensure own understanding of complex information.
• Assists team members in the creation of routine technical communication materials (e.g., policies & procedures, guidelines, presentations, messages).
• Develops an understanding of the different audience groups in the business unit/function that receive technical communications and how they differ from each other.
• Can respond to queries in a prompt fashion via work approved tools (email, Slack, Excel, etc.).
• Helps coordinate stakeholder input and collaboration efforts when developing solutions to issues.
• Learns to think broadly and understand how, why, and when policies/processes are standardized and when they differ across the organization.
• Executes tasks and/or provides data to support implementation of holistic solutions that forge linkages between structure, people, process and technology.
• Applies understanding of fundamental statistical methods to complete basic tasks.
• Performs routine responsibilities, gaining depth of knowledge in the functional area.
• Feels comfortable reaching out to their immediate team for questions and concerns.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability, or age.
