Customer Onboarding Intern (Italian)
We started Amenitiz to make technology accessible to independent hoteliers all over the world - whether they are in the heart of Paris or the Uyuni Salt Flats in Bolivia.
At Amenitiz, you’ll be working with us toward our shared vision to bring knowledge and innovation to the hospitality industry. We are committed to empowering independent hoteliers and helping them focus on what matters the most to them: crafting fantastic experiences for their guests.
Backed by some of Europe's leading investors, Amenitiz is one of the fastest-growing companies in Europe. We welcome amazing talent to join us on our mission of transforming the industry and growing while having fun!
Ready to face new challenges?
Growing fast means more opportunities for everyone. Amenitiz has ambitious expansion plans while striving for operational excellence: this could be opening to new markets, launching new features, building unique business functions, and so much more.
Our software is trusted by over 7,000 hoteliers in more than 37 countries — and this is growing fast! That's millions of bookings a year and countless people working behind the scenes to improve the life of hoteliers and guest experiences. Bring your best and enjoy the ride!
About the role:
One of the most challenging goals at Amenitiz is to keep our clients happy throughout their journey with us. As a part of our Customer Onboarding team you will be on the company’s front line and you will be a reflection of the level of service we give our clients.
Your mission will be to guide our new customers through digital transformation. Your expertise in Amenitiz software and abilities to train our customers efficiently will bring their Business to a new level with Amenitiz.
Your mission:
- Help us deliver fantastic customer experiences by being a part of an amazing team of people, working closely with your team leader and helping us deliver fantastic customer experiences.
- Put yourself in the customer’s shoes and be the customer's trusted point of contact, always ready to answer the customer's question and specific needs.
- Educate our clients on how to use and benefit the most from our product so they can become masters in their business.
- Build robust relationships with our customers to help them get as much value as possible from Amenitiz.
- Be ready for upselling additional Amenitiz solutions to meet our customers’ needs.
- Provide our customers with any extra advice requested, always looking to go the extra mile!
About you:
- Outstanding communication skills both spoken and written in Italian and English.
- You are interested in new technologies and eager to help us digitalize the hospitality industry.
- You look for growth through challenge and proactiveness.
- Learning any new thing is always exciting for you.
- You are customer orientated and you have the ability to adapt to each client providing a personalized experience.
- Empathy and patience are one of your strongest skills, you are able to put yourself in the customer's shoes and actively handle their requests.
- Excellent organization and coordination skills, you are a natural problem solver and are not afraid to think outside the box for solutions.
Internships at Amenitiz:
- are 6 months long
- are paid
- require an Internship Agreement from your University
- require a document allowing you to work and live in Spain
Sounds fantastic, but why Amenitiz?
We are building a great product:
Managing and streamlining processes in the hospitality industry can be challenging for independent hoteliers, especially when it comes to handling reservations (overbookings) and reducing online travel agencies' (OTAs) fees.
We’ve built an all-in-one platform that provides property owners with everything they need to attract guests, handle bookings, grow revenue, and craft exceptional guest experiences in the most simple and easy way you can imagine.
Our great team is waiting for you:
We are starting 2023 with +250 team members, we foster a culture of positive vibes, empowering each team member to discover their true potential. Within Amenitiz you'll find a group of passionate, friendly, and ready-to-take-ownership people, who deliver a committed working environment.
We endeavor to bring our best every day, leading with kindness, and building a client-first culture of success. We are ready to roll up our sleeves and leave the place better than we found it.
- We're confident that we have one of the best teams in Barcelona full of international and dynamic people!
- One of the hottest start-ups in Barcelona, according to WIRED https://www.wired.co.uk/articl...
- The key moment to join in terms of growth and opportunities
- Fast-growing / learning environment, with strong entrepreneurial and team spirit
- Young and international environment (26+ nationalities)
- Our beautiful and spacious office is located right in the heart of Barcelona (Ronda de Sant Pere)
- NooS https://noos.global/en
- Interns at Amenitiz have the opportunity to discover other departments and roles through periodic workshops focusing on brand-new tasks. It’s a fantastic chance to do something different and understand the company better!