Booking and Customer Service position in Barcelona, Spain

Business Studies and/or Management Science, Communication and Information Sciences, Languages and Philological Sciences
Spain
Barcelona
Period: 
1 Mar, 2020 to 30 Sep, 2020
Deadline: 
29 Feb, 2020

General information

Duration: 
6 months
Commitment: 
Part-Time
Description: 

Our partner is an international real estate agency that is looking for interns in their customer relations department. Based in Barcelona, the beautiful capital of Catalunya, the company is characterized by professionalism and a good reputation, combining apartment rental with a wide variety of extra services, in order to make the customers’ stay as comfortable as possible. Focused on customer satisfaction, their friendly team is delivering the best service, always wearing a smile. 

You will become a part of this team and help them in their everyday activity while developing your professional and interpersonal skills and gaining hands-on experience. They don't have a reception per se. We have representatives who operate outside the office to meet their guests at the apartment, so they would be interested for you to make an internship in their office with them.  

BOOKING AND CUSTOMER SERVICE POSITION  

Tasks:
- Replying to email requests from prospective clients/guests.
- Replying to emails from clients/guests with reservations.
- Answering phone calls to clients.
- Managing testimonials from guests.
- Occasional studies as needed (regarding competitors' prices, etc.).

Requirements:
- High level of English (written and spoken)
- Other languages as French and/or Spanish is a plus 
- Good communication skills
- High motivation and versatility
- Availability for minimum 6 months
- Ability to get a training agreement from your university

Starting date: Duration 6 months.

Internship hours: 38 hours per week.

Tuesday to Friday 09:30-18:30 (minus 1 hour lunch at 13:00), Saturdays 10:30-17:30 (minus 1 hour lunch).

Benefits: 300 EUR/month, 2 days holiday/month

Compensation: 
Financial compensation
Years of Experience required: 
No
Requirements
Languages: 
English: Independent User B2
Level of Studies: 
Bachelor