Booking assistant and Customer Service (Tourism Sector)

Communication and Information Sciences, Education and/or Teacher Training, Languages and Philological Sciences
Germany
Duisburg
Period: 
1 Mar, 2021 to 30 Sep, 2021
Deadline: 
14 Nov, 2020

General information

Duration: 
6 months
Commitment: 
3-4 days per week
Description: 

WHO ARE WE AND WHAT WE DO?

Uniflucht is a German travel brand whose goal is to organize economic, comfortable and enjoyable trips around Europe. She has a business approach that aims to be the best in its areas of activity, based on customer-centricity and serial decision-making, transparent, long-term, lasting and honest relations. Thereforw ,Uniflucht not only organizes weekly trips, but also organizes and coordinates land services in a wide range of travel fields covering cultural tours , tailor – made programs, adventure tours , business meetings, events and incentive tours. These organized trips bring together customers from various destinations such as France, Spain, Portugal, Brazil, German, Italian, Latin America, Serbia, Tunisia and more.

With it’s experienced,creative and truly dedicated team of tourism professionals , Uniflucht offers personalized service and attention to each of it’s clients from various destinations. Uniflucht aims to closely follow the dynamic and developing tourism trends and presents it’s customers superior services, attention and quality with a well trained professional team spirit by quickly adapting itself to change , new technology and most importantly, the individual requirements of it’s clients.By giving high emphasis on loyalty and respectful relationships with its partners , Uniflucht is proud to be in close long-term cooperation with it’s valuable and faithful partners.

WHO ARE WE LOOKING FOR?

  • We are looking for a friendly, approachable, patient and well-organised person to join our team. 

WHAT WILL BE YOUR JOB?

  • Occasional studies as needed (regarding competitors' prices, etc.).
  • Managing testimonials from guests
  • Replying to email requests from prospective clients/guests (in English and German)
  • Replying to email from clients/guests with reservations (in English and German)
  • Answering phone calls to clients (in English and German)
  • Filling documents (application forms, print documents, etc..)
  • Booking hotel and hostel 
  • Looking for tour guide

 

In addition that, you can discover how a travel agency works, what are the new trends in tourism, payment methods and the importance of social media in promoting tourism. You will participate at the planning of tours or trips, booking facilities and you will interact with customers. 

 

REQUIRED SKILLS:     

English – at least B2     

German - at least A2 (optional)      

Negotiation skills      

Communication skills      

Teamwork      

International and multicultural vision      

Well organised      

Approachable, friendly, calm and flexible
WORKING CONDITIONS:

Full time internship (40 hours/week)

Schedule: flexible 

HOW LONG WOULD YOU STAY?

We are flexible with regard to the duration of the internship. This trainee program is dedicated to people who prefer staying with us longer and taking advantage of working in an international business environment. 

SALARY

The company does not offer any financial compensation, but the students interested in performing internships in our brands and departments have the possibility to get hired after the end of the internship period.Now’s the time to free your creativity, to learn and grow with a highly visionary set of people just like you. 

HOW TO APPLY?

Send your CV to [email protected] and share with us your motivation and expectations.

A journey of a thousand miles begins with a single step.

Compensation: 
No financial compensation
Requirements
Languages: 
English: Independent User B2
German: Independent User B1