Customer Care Internship

Communication and Information Sciences, Humanities
Netherlands
Utrecht
Period: 
1 Dec, 2019 to 1 Jun, 2020
Deadline: 
1 Jan, 2020

General information

Duration: 
6 months
Commitment: 
Full-time
Description: 

We are looking for your expertise in customer care in order to take the business to the next level! Are you interested in developing your personal and professional skills? Are you looking for a challenge? Then you have come to the right place! 

 

We are a company that specialises in the provision of housing for international students and young professionals in the middle and upper segments. Over the past year our company has grown tremendously and in the next five years, University Housing will become one of the Netherland's leading players in this field. 

 

The University Housing team consists of enthusiastic and hardworking people who like to share knowledge and develop their personal and professional skills. During your internship, you will assist the Customer Care team with communicating with tenants through the University Housing App, email, telephone, Housing Anywhere, to handle and solve inquiries effectively with the help of stakeholders in order to build and maintain successful relationships with all our tenants. You will get the opportunity to research and to improve current operations. Also we provide qualitative guidance to reflect your learning objectives every couple of months.

 

What do we expect from you?

  • You are customer focused.

  •  You are inquisitive and willing to take on new challenges to further develop yourself.

  •  You are not afraid to take on responsibilities and you are capable of working independently.

  •  You are proactive and a team player.

  •  You have excellent telephone and verbal communication skills.

  •  You pay attention to detail in your work.

  •  You're a builder. As we grow as a company, you want an opportunity to have an impact on shaping the company and seeing something grow.

 

During your internship, you are assigned the following tasks: 

  •  You will be the first point of contact for our customers via telephone and email.

  •  You will be responsible to solve problems regarding bookings, enquiries and delivering the best customer service to our customers.

  • Your job is to advise our customers in a personal way and you delive high-quality service via our support platforms.

  • You respond to challenging questions from customers to property owners.

  • You are able to solve problems in a quick, unique and efficient way by getting in touch with the right person or team.

  • Always be two steps ahead.

  •  You handle tasks in a social and confident manner.

  • Optimise processes concerning the handling of complaints.

 

 Minimum experience, education & skill requirements:

  •  You must currently be studying for a bachelor’s degree in International Business and Management studies or any other relevant educational degree.

  •  You must be able to work at least 24 hours per week. 

  •  You must have a good written and spoken skills of the English language (speaking Dutch is an advantage).

  •  You are familiar with MS Office Suite – Word, Excel, PowerPoint and Outlook.

 

What can you expect from us? We offer you:

  • A safe work/learning environment where you’ll have plenty of learning opportunities aside from your individual responsibilities.

  • A versatile function in a fast-growing business, where you, together with the rest of the team, will decide on the company's progress in a horizontal organizational structure.

  • Ample attention for the development of personal skills.

  • A pleasant and informal working environment, where you will work in collaboration with our team, comprising of not only hardworking but also fun (young) professionals.

  • The possibility of a job with the company after the internship.

  • An internship allowance is negotiable.

 

Are you interested in working with us? Then make sure to send an email with your resume and a motivation letter in which you clearly explain why you are the most suitable candidate for this internship. Send both to: [email protected].

 

We hope to welcome you on our team soon!

 

University Housing

Compensation: 
Financial compensation
Other
Requirements
Languages: 
English: Proficient User C1
Level of Studies: 
Bachelor
Skills: 
Basic level in Customer Care