General information
Provide specific information regarding the services, products or materials offered by the company. Providing troubleshooting information, reporting and analyzing customers' information and needs, issue billing details and open and close customer accounts. Understanding how to efficiently address customer concerns and maintain a high customer retention rate.
Skill:
Using knowledge of email and written communication skills to provide customer care through email.
Using product and service knowledge to answer customer questions.
Documenting every interaction between customers and support team.
Crafting and presenting weekly customer care reports to management.
The intern can ask for a different time period for the internship. If there is any other issue related to the position, please do not hesitate to send an email and ask for more info. Both Bachelor and Master students can apply for this position. Please send your CV to [email protected] with position name.
