Customer Experience Internship_German speakers (TPWCEG0604)

Business Studies and/or Management Science, Communication and Information Sciences, Social Sciences
United Kingdom
Runcorn
Period: 
28 Jun, 2021 to 28 Jan, 2022
Deadline: 
30 Apr, 2021

General information

Duration: 
6 months
Commitment: 
Full-time
Description: 

Are you a high energy, positive, customer focused individual with a passion for health, fitness and training? If yes, then we have a great opportunity for you working within this award-winning sports nutrition company. Mentored throughout, you will manage the customer journey with the brand, using your amazing communication skills to engage fully with customers, giving the best advice, maximising sales, and helping the host become a global success story. If you think you can work in this fun, fast paced company then apply today!

Requirements
Are you a registered student? Or Are you eligible to participate in the Erasmus+ programme?

Benefits
See website for details of all ESPA benefits. For all internships over 6 months, additional benefits will be paid. Details available at interview.

Tasks
Take emails, phone calls and live chats from customers daily, to deliver a first class service
Manage real-time social media comments and engagements, to build communities and deliver a personalised experience to customers
Handle operational elements of customer’s experience
Highlight areas for improvement, through automation or investment, and offer solutions and ideas for consideration
Ensure the brand is represented to the highest possible degree in all interactions, posts, engagements across all countries at all times

Personal Skills
Working towards a Business/Marketing degree or other related such as Nutrition
Good verbal and written communication skills
Customer service or sales experience a bonus
Confident with online and traditional communication channels
Passion for health, fitness, and training
Host Company
Established in 2012, from humble beginnings, this innovative host has become one of the market leaders in the manufacture and supply of high-quality sports nutrition products. Selling online, they have now reached over 1 million orders to over 50 different countries and reach an incredible 5 million customers through social media. Ambitious to take on the big players in the market they are seeking like-minded dynamic individuals to play a prominent part in their future success.

Language
Fluent in German essential Good spoken and written English levels are required (B2 onwards)

Location
North West England, Centrally located between the buzzing cities of Liverpool and Manchester you will never be short of things to do. Both cities are famed for their premier league football clubs and musical history with both the Beatles and Oasis, being just two of the many bands and genres coming from the North West. Liverpool has a strong maritime history and was the registered home of the Titanic. Along with great shopping and nightlife there are also places to escape the city with good transport links to the beautiful Peak and Lake District National Parks

Compensation: 
Financial compensation
Accommodation
Transportation costs
Years of Experience required: 
No

Additional Information

How to apply STEP 1) Please, register with us at http://www.espauk.com/students/student-registration/ STEP 2) Please, log in to your account in http://www.espauk.com/students/student-application/ and then click on the button APPLY next to the vacancy name. If you have any problems applying for this vacancy please email us at: [email protected] and in the subject please indicate the Name + the code of the vacancy you have issues to apply to.
Requirements
Languages: 
English: Independent User B2
German: Proficient User C1
Level of Studies: 
Bachelor