Customer Relations Internship in Brussels

Objective:  To contribute to the smooth operation of the Customer Relations Department as well as support the department’s and team’s performance, KPIs and daily activity. The trainee will among others acquire organizational, communication presentation and multicultural skills, enhanced the familiarity in the use of MS Office tools (such as Power Point, Excel, Word) and software databases such as Microsoft Sharedocs – the trainee shall obtain a professional attitude as well as an extensive knowledge in the field of Customer Relations.

  Main Duties:

1. Provide professional, high level and smooth client service;

2. Support various tasks associated with the Customer Relations Department at the highest level:

• Manage and archive clients documentation.
• Collect clients feedback.
• Follow-up order forms.
• Promote Gold Packages.
• Respond clients queries by email and by phone.

3. Should follow-up on tasks assigned to him/her;

4. Contribute to the implementation of ISO;

5. Provide ah-hoc assistance to his/her Unit;

Requirements:

• BA/MA degree preferably in Business Administration, Economics, Marketing or similar.
• Any previous internships are considered as asset 
• Fluency in English (written & oral);
• Any other languages are always a plus;
• Confident user of Microsoft Office

• Availability to start immediately.

Desired skills & Competencies: 

• Customer and solution oriented.

• Excellent communications, negotiation and presentation skills.

• Problem solving and analytical skills

• Team working spirited in a multicultural environment;
• Strong administration and organization skills;
• Quick-learner, enthusiastic and efficient;
• Pro-active attitude;
• Detail oriented;