Customer Service Internship - Manchester, UK - Tx Group

Business Studies and/or Management Science, Communication and Information Sciences, Social Sciences
United Kingdom
Manchester
Period: 
1 Oct, 2019 to 31 Dec, 2020
Deadline: 
31 Oct, 2019

General information

Duration: 
6 months
Commitment: 
Full-time
Description: 

Tx Group is a growing private therapy organisation, providing a variety of health and education therapy services in the North West of England. As UK’s leading provider of private professional therapy services, Tx Group prides itself on offering expert input into over 20 established therapy brands including physiotherapy, occupational therapy, speech and language therapy, educational and clinical psychology, orthotics, prosthetics, podiatry, sports performance therapy, massage therapy, personal training and Pilates. 

 

We provide patient-centred care that is seamless, accessible and high quality. Our employees embody professionalism, with our experts working tirelessly to offer exemplary clinical service and our support staff strive to provide impeccable customer service for our clients. 

 

Tx Group keeps its patients at the heart of all it does and values the importance of teamwork, effective communication, honesty and openness. We offer a safe and supportive environment, along with the best resources available to facilitate our clients in achieving their goals and realising their full potential. We work hard to ensure our clients get the best possible results and by always staying true to our values, we have gained a reputation as an organisation that exceeds expectations.  

 

For our Customer Service internship, day to day duties in the office will involve assisting with general customer service duties, liaising with clients and other organisations and using customer management relationship software. Other essential tasks include speaking to clients on the telephone, corresponding the clients by email and liaising with internal staff members.

 

This position is perfect for anybody who is interested in: Business Management, Business Administration.

 

What does it take to be successful in this role?

To be successful within this role you would need to:

  • Get positive feedback from colleagues and clients they are working with

  • Have assisted with general business development projects

  • Provide support to the senior management team

  • Make good memories

 

The Ideal Candidate:

The successful applicant must meet the following requirements:

  • Have customer service related work experience, preferable

  • Have customer service related academic qualifications, preferable

  • Have knowledge of Microsoft Office

 

Our ideal candidate will have excellent written and verbal English communication, excellent interpersonal and prioritisation skills.

 

The person chosen will have high levels of emotional intelligence, will be person-centred and empathetic, as well as an experienced IT user. 

 

Why us?

At Tx Group, we believe that looking after our employees and providing them with an enjoyable working environment is an important aspect of a successful organisation. If you are successful in this application process, you will be able to enjoy:

  • Working for an expanding organisation with increasing opportunities for staff

  • A friendly and supportive working environment 

  • Obtaining a recognised qualification whilst you work

  • Career development opportunities

  • Internal and external training opportunities to help you work towards your career goals

  • Regular appraisals and reviews to help your development

  • Regular social activities

  • Have a fun experience

 

Applying: 

To apply for this internship please email a copy of your CV with a covering letter to [email protected] 

In the covering message/letter, please ensure that you answer the following questions:

  1. Do you have Skype (if so what are your contact details)?

  2. Do you have WhatsApp (if so what are your contact details)?

  3. Do you have Facebook Messenger (if so what are your contact details)?

  4. How long is the internship for? (our minimum internships are 3 months)

  5. What dates are you looking to start/finish your internship? 

  6. When do you graduate?

Compensation: 
No financial compensation

Keywords

Business Management  Business Administration  
Requirements
Languages: 
English: Independent User B2