Fashion industry company 5 – 6 months
- Fluent English (C1-C2)
- Fluent French or German, basic Spanish
- Available 5 to 6 Months
- Interest in Customers relationship
- Student in Business or related area
- Internship agreement
- 600 euros/month
- Start September/October
- Solving the different customer queries in English for the American and English-speaking market via email (no phone or chat).
- Solving several types of customer related issues, including the logistics area.
- Keeping the Help Center up to date
- Taking part in Host company continuous improvement by sharing thoughts and customer feedback.
- Improving customer satisfaction rate
- Improving first reply time
- Solving problems in a timely manner
- Sharing customer feedback with the team
- Finding new ways to continuously make improvements within the team