Customer Support Specialist

skeeled is a growing company building innovative Talent Acquisition Software that will revolutionize the industry. Established in 2014 in Luxembourg, we have become a key player in the industry and today focus on the European market to develop our business.

Organizations are gradually more aware of a science-based approach to Talent Acquisition that values Pre-employment tests, structured interviews, off-line video interviews, and all kinds of techniques that allow the avoidance of bias in the recruitment process, increase quality hire and decrease turnover.

We have a broad spectrum of clients around the globe who act in various different markets. This sustains our continued expansion being skeeled represented by its 40+ current employees in our two offices in Europe (Luxembourg and Porto)

This is a great opportunity to join a team of incredible people where your passion and desire to succeed will be rewarded with significant career transformation. The ideal candidate will have the motivation for learning and an ambitious mindset.

From our office in Porto, you will closely work together with the Support Team to establish a common strategy to expand our business to new heights.

RESPONSIBILITIES
As a Customer Support Specialist, you will be working directly with our Support Team, providing expertise in all support-related tasks such as:

• Supporting our client's digital recruitment process by answering questions, resolving issues, educating, and helping them succeed;
• Supporting recruiters in the use of our platform as well as providing expert advice;
• Supporting applicants through the application process on our platform;
• Development of resources that ensure the correct use and understanding of our platform;
• Research and being in the loop with evidence-based HR for best practices;
• Supporting the development and suggesting improvements for our software;
• Be an ambassador for skeeled and its culture.

MUST HAVE REQUIREMENTS

• Bachelor in Economics, Business or Social Sciences, ideally HR or Psychology;
• Customer support experience preferably in the Tech industry;
• Proficiency in English.
   

Profile:

• Problem Fixer's Mindset;
• Superb interpersonal skills, including the ability to quickly build rapport with customers;
• Ability to multi-task, meet deadlines and prioritize projects;
• Able to work comfortably in a fast-paced environment;
• Analytical mind;
• Tech-savvy.