The Customer Service Agent will report directly to the Head of New Markets and will be part of a new team that is responsbile of handling sales, loans, customer on-boarding and document verification of a loan portfolio, customer biling issues and various debt repayment options in accordance with the company’s policies
- Provide customers with accurate information about the company's products, services and payments.
- Actively seeking new sales by executing appointed strategies and instructions.
- Comply with laws, rules, company policies, and procedures as required.
- Understand thoroughly the Bank’s products whilst ensuring that customers are always presented accurate information.
- Responding to any customer queries via email, SMS and phone
- Provide an excellent customer experience.
- Work closely with other Bank departments, especially Payments and Collections, to ensure transparent and efficient interaction.
- Support additional customer service inquiries.
- Promote a positive working environment.
- Perform other tasks as assigned.