Danish Customer Service Agent

Business Studies and/or Management Science, Languages and Philological Sciences
Malta
Period: 
16 Aug, 2021 to 12 Aug, 2022
Deadline: 
1 Nov, 2021

General information

Duration: 
12 months
Commitment: 
Full-time
Description: 

The Customer Service Agent will report directly to the Head of New Markets and will be part of a new team that is responsbile of handling sales, loans, customer on-boarding and document verification of a loan portfolio, customer biling issues and various debt repayment options in accordance with the company’s policies

 

  • Provide customers with accurate information about the company's products, services and payments.
  • Actively seeking new sales by executing appointed strategies and instructions.
  • Comply with laws, rules, company policies, and procedures as required.
  • Understand thoroughly the Bank’s products whilst ensuring that customers are always presented accurate information.
  • Responding to any customer queries via email, SMS and phone
  • Provide an excellent customer experience.
  • Work closely with other Bank departments, especially Payments and Collections, to ensure transparent and efficient interaction.
  • Support additional customer service inquiries.
  • Promote a positive working environment.
  • Perform other tasks as assigned.

 

 

Compensation: 
Financial compensation
Salary
Health Insurance
Other
Years of Experience required: 
No
Requirements
Languages: 
English: Independent User B2
Danish: Proficient User C1
Level of Studies: 
Short cycle or equivalent
Skills: 
Danish