ERASMUS+ INTERNSHIP: STUDENT SERVICES (SLOVENIAN, SERBIAN OR CROATIAN SPEAKER IS A PLUS!)

Flexible start and end dates!

Internship Terms:

• Minimum 3 months unpaid Internship
• Lunch and local transport compensation
• Candidate must be eligible to work in Slovenia and must also be available for a Skype interview
• Working hours: Monday to Friday from 9:00 to 17:00 and some weekends (to be taken as days in lieu)

Position Summary:

As an intern, you will be responsible for assisting the student services and accommodation coordination team. The focus, in general, is on delivering great service to our students at all times by providing product and service information, resolving product and service problems with an outcome that the student appreciates, and by ensuring each student experience with Academia and their accommodation exceeds their expectations.

Key Responsibilities:

• Assisting the Student Services Team by being the first point of contact and advisor for all students and visitors to the College
• Providing excellent customer service in a customer-facing role
• Administrative office duties
• Responsible for assisting with the efficient running of the accommodation function including the allocation of residences and homestay within the agreed timeframe set down by company policy
• Inputting of bookings into Academia's central booking system
• Preparing different kinds of lists by using Excel and Publisher
• Assists with the planning, implementation and promoting of student activities assisting students with their requirements in this area
• Ensuring the smooth delivery of student “firsts” including airport transfers, welcoming students on arrival at residences and if appropriate liaising with our homestay delivery partner to assign the “best fit” homestay family
• Helping students with any issues they may have within the school and solving them
• Other related duties as assigned by College management

Learning Objectives:

This internship will give you great insight into office work, and an opportunity in assisting with the running of a successful business. Adequate training to perform your job to the correct standard will be provided. You will have full support in this role throughout your internship and work closely with a small team. Upon completion, you will then be certified by an Academia Certificate of Completion. Above all, it is a great opportunity to interact with people from various countries/cultures and also to practice written and spoken business English. Your workplace will be at the heart of the Academia Higher Education College Maribor at the reception.

Required Skills & Attributes:

• Customer service experience would be considered an asset but is not essential
• Undergoing or has undergone a university degree or a diploma
• Fluency in English, written and spoken – should be at least B2 level, preferably C1
• Fluency in Slovenian, Serbian or Croatian
• Additional language skills preferable
• Ability to take own initiative
• Motivation to ensure students have the best “Academia Experience”
• Eye for detail
• Client focused