Front Office and Guest Relation Assistance

Humanities, Languages and Philological Sciences, Social Sciences
Portugal
Porto (Vila Nova de Gaia)
Period: 
1 May, 2024 to 1 Aug, 2024
Deadline: 
20 Apr, 2024

General information

Duration: 
3 months
Commitment: 
Part-Time
Description: 

MACRO LEVEL

Responsible for assuring a friendly welcoming and great atmosphere in the Lounge and Reception area all the times
• The FO Host or Agent is responsible for assuring that The House of Sandeman guests have the best experience and for assisting them to take the best advantage of their trip to Porto
• Responsible and accountable for all FO functions & activities related to guests and necessary coordination with the departments of The House of Sandeman and allied areas

MICRO LEVEL
• Performs check-ins and check-outs
• Ensure that all concerned departments have the guest history information.
• Recommends/ suggests the best activities according to guests’ profile and preferences
• Assessing customer preferences and making food and drink recommendations.
• Assist all activities and breakfast time in the Lounge Area.
• Promote different activities and enhance the guest experience.

Compensation: 
Financial compensation
Lunch vouchers
Other
Years of Experience required: 
No

Keywords

Porto  Portugal  Hostel  Tourism  
Requirements
Languages: 
English: Independent User B1
Level of Studies: 
Bachelor