Front Office internship in Mallorca, Spain

Communication and Information Sciences, Humanities, Languages and Philological Sciences
Spain
Mallorca, Deìa
Period: 
3 Sep, 2018 to 30 Nov, 2018
Deadline: 
16 Jul, 2018

General information

Duration: 
3 months
Commitment: 
Full-time
Description: 

This position is polyvalent. You will work in Front Office and Food and beverage departments:

Greet and inform customers on living conditions:  rates, benefits. Make reservations, record arrivals and departures / Resolution of complaints. Maintain information materials available to customers /Propose and / or sale of tourist services. Reply to mail, fax, phone / Check or have control rooms (minibar drinks consumed in the "Equipment Loan") / Ensure billing of travel, meals / Accept the bills, payments control deferred. Establish rates / Sales trips

Provide an excellent service according to the hotel standards and ensure guest satisfaction. Meet and exceed the expectations of  guests. Constant promotion of additional sales and up-selling. Guarantee a cost-conscious manner of working. Active promotion of in-house sales by optimal knowledge of the hotel’s facilities and services. Knowledge and usage of the cash system. Booking and posting of all transactions. Full knowledge of the menu, promotional menus, wine lists or any other promotion in place. Knowledge of the latest trends in drinks and preparation techniques

We offer: salary + accommodation

(100 euros the 1st month, 200 euros the second one, and so on.)

 

Fluent English and Spanish

3 months internship at least

Only for students

Compensation: 
Financial compensation
Salary
Accommodation

Additional Information

To apply send your CV to [email protected] specifying the full name of the offer.
Requirements
Languages: 
English: Independent User B2