GERMAN CUSTOMER REPRESENTATIVE IN MALTA/ PORTUGAL/ IRELAND

Business Studies and/or Management Science, Communication and Information Sciences, Humanities
Malta
Ireland
Portugal
Period: 
20 Jun, 2021 to 20 Jul, 2022
Deadline: 
5 Oct, 2021

General information

Duration: 
12 months
Commitment: 
Full-time
Description: 

We are looking for German speakers for Customer representaitve roles in different locations (Limerick in Ireland, Malta and Lisbon).

CUSTOMER SERVICE AGENT – GERMAN SPEAKING

 

 

Responsibilities:

 

  • Helping internal and external customers,
  • Contacting other departments when there is an issue to be solved,
  • Keeping customer request queues as low as possible,
  • Customer research (bonuses, deposits, transactions, betting slips, documents, bet
  • calculations)
  • Handling customer request queues assigned accordingly to workload,
  • Having a high knowledge of products offered by the company,
  • Attending team meetings and activities
  • Taking over in the absence of the team leader

 

Key Relationships:

 

  • Internal Customer Service, Payments & Fraud, Marketing, CRM / VIP
  • Management
  • External Casino Support, Bookmakers
  • Decision Making Authority
  • Escalate issues to the Head of Department

 

Requirements:

 

  • Level of education Graduation of high school or post-secondary school
  • Work Experience preferably at least one year
  • Skills strong communication skills; knowledge of Internet related software
  • English - B2
  • German - C2

 

RELOCATION PACKAGE INCLUDED (flight + acoomodation included). 

If you are interested please send your CV to [email protected]

 

 

Years of Experience required: 
No
Requirements
Languages: 
English: Independent User B2
German: Proficient User C2