Guest Relations /Reception/Tourism Internship

Agriculture Sciences, Business Studies and/or Management Science, Communication and Information Sciences
Croatia
Zadar
Period: 
1 Apr, 2021 to 1 Oct, 2021
Deadline: 
1 May, 2021

General information

Duration: 
6 months
Commitment: 
Full-time
Description: 

Responsibilities:

  • Greeting guests as they enter, and putting them on a waiting list as necessary.
  • Providing guests with menus and answering any initial questions.
  • Seating guests at tables or in waiting areas.
  • Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
  • Engaging with guests to ensure they're happy with food and service.
  • Responding to complaints and helping to resolve them.
  • Answering phone calls, taking reservations and answering questions.
  • A knowledge of the menu.
  • Helping out with other positions in the restaurant as needed.
  • Providing great customer service.

Requirements:

  • Erasmus grant student
  • Ability to provide top notch customer service in a fast-paced environment.
  • A positive attitude and ability work well under pressure with all restaurant staff.
  • Does high-quality work while unsupervised.
  • Able to safely lift and easily maneuver trays of food when necessary.
  • Willing to follow instructions and ask questions for clarification if needed.
  • Able to handle money accurately and operate a point-of-sale system.
  • Able to work in a busy restaurant environment.
  • Restaurant experience a plus.
Compensation: 
Financial compensation
Accommodation
Lunch vouchers
Requirements
Languages: 
English: Proficient User C1