Guest Satisfaction Manager in fun London hostel - EU APPLICANTS ONLY

ONLY APPLY IF YOU HAVE AN EU PASSPORT

The paramount objectives of the GSM is to increase:
- guest bookings and
- increase online customer review ratings.

This is achieved by:
- Reaching out to potential long-term guests in London or who are coming to London through e.g. FB Groups such as Spanish in London/Spanish coming to London
- Contacting people on SpareRoom.com and other websites where people look for accommodation
- Organising and helping cook the daily free dinner
- Food safety. Ensuring all food cooked is safe and all staff are trained and tested on food safety
- Ensuring we have ordered the food to cook the daily dinner
- Speaking to the guests to ensure they are happy and feedback comments to manager
- Reminding guests to review us after they leave the hostel
- Emailing customers after they check out asking them to write us a review
- Managing our social media (mainly Facebook) through at least one posting per shift.
- Generating content for social media postings e.g. pictures, posters designed on PC 
- Compiling and updating our database of customer reviews through monitoring of our extranet
- Drafting responses to customer reviews on those websites
- Recording and dealing with customer feedback onsite
- Identify organisations that are either:
a. – based locally
b. –  might have their members visit locally (eg for an event/holiday)
And email them with a view to setting up a discount for their members

Its 6 evenings per week 4.00pm-11.30pm with 30 mins break so 42 hours per week in total. We provide accomodation in a staff dorm, use of laundry facilities (to wash and dry your clothes and bed linen), free breakfast and free dinner (which you'd help cook/arrange) and of course wifi. We also have a good social scene at the hostel with social activities organised every night e.g. games, films etc. All applicants must have an EU passport or before applying must have a visa allowing them to work in the UK.