Guesthouse assistant

Business Studies and/or Management Science
1 Sep, 2018 to 1 Mar, 2019
31 Aug, 2018

General information

6 months

Located in Lisbon, our humble international team would like to change step by step the society, while sharing the love for surfing. Surfgasm was born from a foundation that supports open mindsets, alternative perspectives and a desire for wild preservation while bringing humanity closer together.

For the past 8 years, we built a network of student residences and guest-houses in Lisbon. This year we start a surf camp and new guesthouses. Then, we are looking to complete our team with a person responsible of our Marketing digital.

You will be working with a team where proactivity and positivity are the norms.

Requirements :

- C1 level of English

- Active approach to communication with people

- Presentable manner and acting towards guest

- Representing our company the best way possible

- Organisation, punctuality and carrying approach towards the guests and the guesthouses

- Multi-tasking and handling the diversity of the position

- Team-player - it’s important we all get along and create synergistic effect;

Main tasks :

- Managing a guesthouse

- Preparing house for arrival and stay of the guests (cleaning daily, overseeing the houses, creating pleasant atmosphere)

- Welcoming our guests in their accommodation

- Communication with guests and the office

- Doing check-ins/check-outs

- Provide tips and information about Lisbon life and leisure

- Active cooperation with our company (Promoting the surf lessons and tours)

- Be ready to help and advice our guest during their stay

- Run statistics of profiles of the guests/fullness of the guesthouse

- Learning how to manage SIBA (Portuguese platform for register of guests)

- Weekly reports of the completed tasks

- Giving ideas about more interactive surrounding in the apartment

- Optimizing the experiences of the guests

Advantage :

- Experiences in hoteling and tourist services

- Knowledge of Portuguese or any other language

- Acquaintance of Lisbon lifestyle and touristic places

- Understanding of the hospitality / tourism sector

- Sociable personality

- Attention to detail


Evaluation :

- Direct experiences with guest and accommodation procedure

- Increase your level of professional English

- Learn to present yourself and communicate in any situation

- Gaining new working skills through supportive and friendly environment

- Gain understanding of people's needs and being a good host

- Opportunity to attend surf classes and tours provided by the company

No financial compensation
Years of Experience required: 
English: Proficient User C1
Level of Studies: 
Problem solving, Self-motivated, Strategic thinking, Working creatively, Responsibility, Entrepreneurial mindset, Researching