Guesthouse Host

Business Studies and/or Management Science, Communication and Information Sciences, Languages and Philological Sciences
1 Oct, 2019 to 31 Jan, 2020
30 Sep, 2019

General information

4 months

Situated in Lisbon, our humble team consists of people from all around the world who would like to change society for the better, while sharing the love for surfing. Supporting different perceptions, open-mindset and love for reservation of nature can bring amazing results for humanity and that is why Surfgasm - Lisbon Surf School & Guesthouse Experience was born.

For the past 8 years, we built a network of student residences and guest-houses in Lisbon. Last year we started a surf camp and a lot of different and exciting tours and activities around and in Lisbon. This year we are planning to open more guesthouses. Therefore, we are looking to complete our team with a Guesthouse Host. 

Your help will be required about 40 hours per week. You will be working with a team where proactivity and positivity are the norms. Your ideas will be always welcomed and you will be able to execute them.

The main tasks of the position are:
- Preparing house for arrival and stay of the guests (cleaning daily, overseeing the house, creating a pleasant atmosphere)
- Welcoming our guests in their accommodation
- Communication with guests and the office team
- Doing check-ins
- Provide tips and information about Lisbon life and leisure
- Active cooperation with our company (promoting the surf-lessons and tours)
- Be ready to help and advice our guest during their stay
- Run statistics of profiles of the guests/fullness of the guesthouse
- Learning how to manage SIBA (Portuguese platform for register of guests)
- Weekly reports of the completed tasks

Requirements, we are looking for:
-C1 level of English
-Active approach to communication with people
-Presentable manner and acting towards guest
-Representing our company the best way possible
-Organization, punctuality and carrying approach towards the guests and the guesthouses 
-Multi-tasking and handling the diversity of the position
-Team-player - it’s important we all get along and create synergistic effect;

-the working hours are flexible as you organize your daily schedule according to the arrival of our guests. And as their satisfaction is our main priority we would expect you to be completely involved in this position.
-Accommodation is provided by us in the guesthouse

Conditions: will be discussed during the interview (if you pass the first step of selection by CV).

Financial compensation
English: Proficient User C1