HOSTEL TRAINEE

Business Studies and/or Management Science, Languages and Philological Sciences, Social Sciences
Portugal
Lisbon
Period: 
8 Sep, 2019 to 31 Mar, 2020
Deadline: 
31 Oct, 2019

General information

Duration: 
6 months
Commitment: 
Full-time
Description: 

Description: This internship is in a dynamic hostel with several beds and rooms, they also provide support by passing information about the city and organizing activities.

 

Benefits to the Intern

. Exposure to the Hotel Industry

. Learn all the positions within the Department that has been assigned

. Acquire problem solving skills

. Potential permanent opportunities once the internship is completed

. Networking opportunities

 

Tasks

. Check customers in and out of the hostel

. Use the reservation system to create new reservations, manage the online bookings, solve overbookings, assign the clients to the rooms and beds

. Provide information and support to customers about the Hostel and the city

. Respond to complaints and suggestions, identifying customer needs and expectations and ensuring their resolution or transmission to your supervisor

. Ensure the preservation and maintenance of the reception, the replacement of the material used and the cleaning and hygiene of the place

. Collaborate in the definition of the objectives and rules of operation of the reception service and in the implementation of programs to promote the Hostel

. Sell the products and activities the Hostel has to offer to the customers

. Answer the phone and e-mails

. Update the Social Media of the Hostel

 

Compensation: 
No financial compensation
Requirements
Languages: 
English: Independent User B1
French: Independent User B1
Portuguese: Basic User A1