ITALIAN CUSTOMER SERVICE IN PORTUGAL

Art and Design, Business Studies and/or Management Science, Communication and Information Sciences
Portugal
Period: 
7 Jun, 2021 to 14 Apr, 2022
Deadline: 
25 Aug, 2021

General information

Duration: 
12 months
Commitment: 
Full-time
Description: 

We are looking for Italian speakers for Customer Support roles in Portugal (remote from any city in Portugal).

Italian Customer Support Agents - Remote

Responsibilities:
Ability to assist users with general Inquiries and technical support issues through phone, email, chat and social
messaging channels (as assigned) regarding Sports streaming services
Solve with precision and efficiency emerging issues that customers may face in a proactive way
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

Requirements:
C2 or Native level of Italian is needed
C1 of English is needed
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing
skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
High-speed internet access and appropriate conditions for remote work
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Portugal

 

If you are interested please send you CV to [email protected]

 

Requirements
Languages: 
English: Independent User B2
Italian: Proficient User C1