Lodging Partner Associate (English & Polish Speaking)

Communication and Information Sciences, Languages and Philological Sciences, Social Sciences
Czech Republic
Prague
Period: 
17 Oct, 2022 to 31 Oct, 2023
Deadline: 
31 Dec, 2022

General information

Duration: 
12 months
Commitment: 
Full-time
Description: 

Lodging Partner Associate (English & Polish Speaking)

Expedia Group is currently looking for motivated individuals, with a bias to action, and who have an obsession for customer satisfaction to join our Market Operations contract centre team in Prague.
In this position, you will focus on providing inbound and outbound support to our hotel and property partners. By putting yourself in the shoes of the partner, you will help them attract travelers.
You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.
Dedicated and compassionate when dealing partners and travelers, you will work closely with other departments to ensure the best resolution, first time.
 

What you'll do:

  • Promote excellent partner relations by managing accurate responses with a positive attitude and service behavior

  • Respond to inquiries or requests in inventory management, data entry and training

  • Call partners to resolve current and future issues (questions, changes, etc.)

  • Providing supplier self-service support and maintenance

  • Flexibly adhering to defined procedures, standards and performance expectations

Who you are:

  • Proficient in English and Polish language skills

  • Experience in customer service oriented industry

  • Hotel/Travel -industry experience will be a plus

  • Fluency with internet, computer usage and web-based application skills

  • Experience with Microsoft Office products and various call center support programs

  • Solutions mindset and a real passion for the partner and the traveler experience

  • Ability to handle situations effectively; to set expectations and deliver information in a positive way

  • An individual who will take ownership of problem resolution

  • Excellent time-management and prioritization skills

  • Listens carefully and attentively to others’ opinions and ideas

  • Listens to others’ perspectives and clarifies meaning before responding

  • Keen eye for detail and high level of accuracy

  • Exercise good judgment in decision-making

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

 

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Compensation: 
Financial compensation
Salary
Transportation costs
Reimbursement costs
Lunch vouchers
Health Insurance
Other

Keywords

Prague  Polish  English  Lodging  Travel  Service Support  B2B  Hotel  Tourism  Europe  Communication  Partner  Entrepreneurship  Agile  Diversity  Customer Service  

Additional Information

If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.
Requirements
Languages: 
English: Proficient User C1