Lodging Partner Associate II (Portuguese and English Speaking)
Here at Expedia Group we’re in the business of building memories. Our mission is to power global travel for everyone, everywhere and our Lodging Partner Associates are key to making this a reality.
If you’d like to impact the lives of millions of people in a meaningful way then let's talk!
Expedia Group is currently looking for a motivated individual with an obsession for customer satisfaction to join our Market Operations contact centre team as a Lodging Partner Associate.
In this position, you will focus on providing inbound and outbound support to our hotel and property partners, helping them to attract travelers.
You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience. Alongside displaying dedication and compassion when dealing with partners and travelers, you will also work closely with other departments to ensure the best resolution, first time.
What you will do:
Promote excellent partner relations by providing accurate responses with a positive attitude and service behavior
Respond to inquiries or requests regarding inventory management, data entry and training
Call partners to resolve current and future issues (questions, changes, etc.)
Provide supplier self-service support and maintenance
Flexibly adhere to defined procedures, standards and performance expectations
Who you are:
Proficient in English and Portuguese languages
Experience in a customer service oriented industry (hotel or travel industry experience is a plus)
Computer literate: You're comfortable with the internet, computer usage and web-based application skills
Experience with Microsoft Office products and various call center support programs
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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