Office Administrator

Overall Purpose: You will provide office administration, Customer Service support and assistance to your manager in the delivery of localisation projects, translation and interpreting services to TRANSLIT clients in line with Company operating standards, procedures and guidelines. 

Responsibility

• Handling emails & queries from clients and getting back to them in a timely manner
• Making phone calls to clients and freelancers to follow up requests, handle customer queries etc.
• Deriving concrete recommendations and educating clients on company services and products 
• Addressing individual needs, industry-specific requirements for the customers
• Meeting KPIs at work and providing clear reports to the Supervisor on a regular basis 
• Prioritizing handling and completion of urgent tasks, as needed to meet client deliverables in a timely and effective manner
• Supporting your manager with the effective coordination of a team of translators and interpreters to deliver a wide portfolio of client requirements
• Performing basic bookkeeping, record keeping to support your manager and the department in the effective billing of clients
• Assisting with project management, scheduling and reporting and any other duties assigned to you by your manager to successfully deliver projects in scope, on time and on budget  

In order to apply, please use the code word 'clover'. We decided to assist your attention to details from the very beginning :) 

Requirements

• Previous work experience in Customer Service is mandatory
• Fluent in written and verbal English (C1 level)
• Self organization skills with ability to prioritise a heavy workload and self disciplined with ability to deliver results on time every time
• Exceptional communication and listening skills with ability to navigate and overcome language barriers
• Good working knowledge of Microsoft Office suite with average typing speed
• You are a good team player, quality focused, eager to learn, self-develop and take accountability for his/her own actions