Paid customer service and social media marketing internship_youth hostel Barcelona_March 2020

Business Studies and/or Management Science, Languages and Philological Sciences
Spain
Barcelona
Period: 
16 Mar, 2020 to 15 Nov, 2020
Deadline: 
29 Feb, 2020


General information

Duration: 
4 months
Commitment: 
Full-time
Description: 

The Alternative Creative Youth Hostel is a cozy, welcoming youth hostel in the heart of Barcelona, just a few steps from the world-famous street La Rambla and many other main attractions. It aims at attracting especially those travelers who come to the city to explore its historic and artistic treasures. The ACYH cares about each customer’s experience and wants them to leave with unforgettable memories. Throughout the year the ACYH offers full-time internships to highly motivated, responsible students who are available for at least four months and need to complete the internship for their studies and/or are eligible for the Erasmus+ grant.

The main tasks and responsibilities of the internship comprise front office management and include:

• Welcoming guests and completing all necessary procedures when guests arrive and depart

• Handling cash and controlling payments
• Dealing with a wide range of guests’ requests
• Informing guests about Barcelona’s sightseeing attractions

• Assisting customers in making travel arrangements

The internship further involves:

  • Planning and implementing digital marketing activities, i.e. administration of social media channels (Instagram, Facebook, Pinterest, Twitter)

  • Writing blogs for the hostel’s webpage

  • Organizing and leading leisure group activities (only during high season)

  • Other projects and tasks subject to the requirement of the hostel or interest of the student, e.g. reputation management, translations, etc.

  • Light housekeeping, i.e. maintaining a general cleanliness at the hostel, washing and drying hostel sheets, and providing laundry service to guests

    Requirements:

  • The full-time internship must be a compulsory part of the candidate’s tourism, marketing, business and/or language studies and/or must be support through the Erasmus+ program

  • Minimum availability of four full months

  • High level of English and Spanish; knowledge of other languages is a plus

  • Excellent interpersonal and communication skills; intercultural sensitivity; open-mindedness

  • Service-minded and guest-oriented attitude

  • Willingness to take on responsibility

    We offer:

  • 350€ pocket money per month

  • Public transportation ticket for zone 1 of Barcelona for internships lasting six months

  • Opportunity to obtain an insight into the management of a small business and to contribute own ideas

  • Fun, yet responsible work climate in a small, international team

  • Challenging tasks

  • Regular supervision, feedback sessions, and guidance where required 

    Contact:

    Please email your application letter and CV with photo to Michelle Myers at: [email protected]

Compensation: 
Financial compensation
Salary
Transportation costs

Keywords

Tourism  Hospitality  Youth hostel  Traveling  Marketing  Social media  Digital marketing  Customer service  Front office  Reception  Barcelona  Spain  Languages  Spanish  English  

Additional Information

Please only apply if you have a high level of English and at least know some basic Spanish. Note that we cannot provide free accommodation during the internship. This is a full-time position with shifts divided into morning and evening shifts, including weekends.
Requirements
Languages: 
English: Independent User B2
Spanish: Independent User B1
Level of Studies: 
Bachelor
Skills: 
Spanish
English
Positive work attitude
Flexibility
Motivation
Multitasking
Social med
Responsibility