[Polish Youth to Hungary] English Service Desk Analyst

Business Studies and/or Management Science, Communication and Information Sciences, Mathematics and/or Informatics
Hungary
Budapest
Period: 
1 Feb, 2020 to 1 Feb, 2021
Deadline: 
18 Jan, 2020

General information

Duration: 
12 months
Commitment: 
Full-time
Description: 

Internship in Tata Consultancy Services Ltd. for 52 weeks living in Budapest.

 

Role descriptionService Desk Analyst is providing multilingual infrastructure and application support for an international customer. The person will be the Single Point of Contact for the employees of our customer and all IT related problems will be reported to this team via email, phone, chat or web interface. All problems, incidents or service requests should be resolved on the level of the service desk or escalated to higher level resolver groups.

Backgrounds 

  • Computer Engineering
  • Computer Sciences

Main activities

  • Assist users over the telephone, through e-mail/voice mail, and over web interface.
  • Diagnose and solve software and hardware problems by giving step-by-step instructions

  • Instruct users on usage of application systems

  • Learn and implement new technologies, tools, processes and policies

  • Provide training to other staff members as required

 

  • Records partner acquisition activity in a CRM tool

  • Assists the partner with the registration procedure for joining vidaXL B2B Drop-shipping Platform

Requirements:

  • Polish Language
  • Technical Support
  • Windows PC Usage
  • Training

 

Stipend:  220000 HUF Per Month

 

Compensation: 
Financial compensation
Salary
Requirements
Languages: 
English: Independent User B2
Polish: Independent User B2
Level of Studies: 
Bachelor