PORSCHE - GERMAN TECHNICAL ADVISOR - NEW PROJECT IN LISBON

PORSCHE - GERMAN TECHNICAL ADVISOR - New project in LISBON

Lisboa, Portugal, PT

Welcome to #SitelPortugal

Sitel is a global people-driven company that delivers Customer Experiences to the world’s best brands.
Our commitment is to provide the best environment for our associates and allow them to grow and contribute to success.

New project at Sitel Portugal – scheduled for June/ 2020 - and this represents a pool of opportunities to learn and grow in a multinational company.

In the beginning, I looked around and could not find quite the car I dreamed of. So I decided to build it myself - Ferry Porsche

This quote gets to the heart of everything that makes Porsche what it is. As a brand, as a company, and as an automotive manufacturer.  From day one, Porsche has strived to translate performance into speed – and success – in the most intelligent way possible. This also applies to Porsche’s Customer Interaction Centers - the front office for Porsche customers and prospects as well as Porsche dealers worldwide. They are offering support for exclusive services, such as Sales & After Sales, digitalization and e-Performance services via multiple contact channels.

The job

We are looking for the right candidate able to provide friendly, efficient and customer-oriented service to our Client.

• Inbound support (e.g. technical assistance and advice on Smart Mobility and e-Performance Services for both customers and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, Porsche Drive, etc.) 
• Cross-sales (e.g. clarification of contract-related questions, extending subscriptions, etc.)
• Outbound support (e.g. related Smart Mobility or e-Performance Services) 
• Case monitoring (Monitoring, handling and - if necessary – escalation of open cases) 
• Response Card (e.g. handling of response cards, administration of opt.-ins and opt.-outs)

What you need to have

• German native/ advanced level
• English advanced level (minimum C1)
• No employment termination due to just cause in work history
• Knowledgeable in Windows based and Microsoft Office Applications
• Secure handling of IT systems
• Excellent listening and written/oral communication skills in supported languages
• High passion for automotive topics and digital technologies
• Make empowerment business decisions with little guidance
• Demonstrate out of the box thinking in order to resolve customer concerns
• Proficient documentation and note taking; must be able to clearly document information
• Maintain a clear understanding of policy and procedures and warranty coverage
• Understand the geography of the respective markets working for and being able to identify regions and provinces
• For non-EU applicants, a valid work permit is required

Background

• Experience in the customer service/ call center industry is preferred
• 1 year working experience within technical areas; or 1 year working experience within automotive OEM customer service; or 3 years working experience within premium customer service with affinity for technical / automotive topics at the same time
• Experience with Luxury Brands and Customer Relationship Management Systems (CRM)

Perks and Benefits of working at Sitel Portugal 

Health and wellness
Stay happy and healthy. Sitel Portugal offers comprehensive benefits like health insurance, onsite doctors and company-wide fitness initiatives. 

Relocation support 
Moving to another country can be stressful. Our welcome team helps facilitate a smooth transition; assisting with accommodations, legal requirements/paperwork and cultural alignment. We also cover your flight ticket and rent during the transition period. 

Multicultural working environment 
We have a global impact and local expertise; powered by incredible people each with unique skills, backgrounds and cultures. At Sitel Portugal, we work together in a friendly and cooperative atmosphere where our differences are our strengths.

We work hard and reward harder.

Be part of Sitel Family – apply today!
For any question contact the Recruitment Team at [email protected]