General information
- Check-in / check-out
- Bookings
- Telephone / email response
- Customer service
- Concierge
- Keeping cash accounting
- Breakfast organization
- Groups coordination (quoting, payment control, meals organization)
- Reporting
- Revenue Management
- Complaint Management
- Housekeeping Supervision
SOCIAL MEDIA
- Social media marketing: optimize and lead any marketing strategies carried out in them: Facebook, Twitter, etc.
- Keep updated the Social Media platforms (taking pictures and adding to the platform)
- Email marketing --> news letter, development
- Promoting, marketing and communicating
PR AND CUSTOMER SERVICES
- Welcoming guests and giving general information about the city.
- Interaction with users
-Helping reception and bar with their daily tasks (customers service)
-Promoting and informing the guests about daily/weekly activities.
-Helping to develop hostel events.
- Receiving feedback and complaints
- Administration tasks: booking, reservations, emails, calls, etc.
- Helping other departments upon request
equirements:
- Good english level
- Good spanish level
Conditions:
- Full time position
- Accommodation + breakfast provided
