Swedish customer service agent

Business Studies and/or Management Science, Communication and Information Sciences, Languages and Philological Sciences
France
Grenoble
Period: 
10 Feb, 2020 to 31 Dec, 2023
Deadline: 
30 Apr, 2020

General information

Duration: 
12 months
Commitment: 
Full-time
Description: 

DESCRIPTION OF THE COMPANY

Spartoo.com, a European leader in the sale of shoes, clothing and bags online, has skyrocketed since its creation in 2006 and now achieves a revenue of 300 million euros in 2019.

Spartoo.com has become one of the biggest successes in the fashion market in France and Europe. Young and dynamic, Spartoo.com currently sells in 20 European countries and continues to develop strongly internationally.

In 2018, the company got into a new adventure: the acquisition of André. Spartoo.com is a Grenoble-based company with 450 employees.

POSITION AND RESPONSIBILITIES

In a close-knit team, you will be responsible for responding to phone calls of Swedish customers who have place their orders online and you will track the business activity. You will be in charge of translating information from the French site into Swedish.

The following missions will also be part of your role:

  • Respond to telephone calls and emails
  • Assist customers when they have questions prior to purchase
  • Resolve potential difficulties after sale
  • Translate articles from French to Swedish for the site

PROFIL

Swedish must be your mother tongue and a good mastery of French is necessary. You have an ability to use various office tools on the computer and a previous experience in customer service is required.

Experience: Required - 2 to 5 years’ experience in customer service for an online retailer

Training: Bac+ 2/3 in the business sector

Contract: CDI – permanent contract

When:  ASAP

Compensation: 
Financial compensation
Salary
Transportation costs
Lunch vouchers
Other
Requirements
Languages: 
English: Independent User B1
French: Proficient User C1
Swedish: Proficient User C2
Level of Studies: 
Bachelor