TECHNICAL SUPPORT AGENT with French/German/Dutch

Business Studies and/or Management Science, Communication and Information Sciences
Slovakia
Bratislava
Period: 
1 Jul, 2024 to 31 Dec, 2024
Deadline: 
15 Jul, 2024

General information

Duration: 
6 months
Commitment: 
Full-time
Description: 

This internship is a part of the Placement Slovakia program organizing professional internships for foreign higher education students in Slovakia within Erasmus+ program.  All applying candidates have to be confirmed to receive an Erasmus+ learning agreement for traineeships, provided by their higher education institution covering the whole internship period.

Company profile:

This position is for a global company present in over 30 countries with a service center in Bratislava, delivering a top level customer service solutions for industry leaders worldwide. Our mission is to remain at the leading edge of innovation in this ever-changing industry. We focus on customer service, sales, and technical support solutions for clients worldwide.
 

Position description:

Your main tasks will include:

- Diagnostics: Solve complex technical enquiries for all products within our client range
- Connected Services: Provide support, assistance, and guidance in setting up connected products, troubleshooting, and reporting.
- Process: Process all client requests in accordance with company processes and guidelines across all product ranges.
- Quality and Compliance: Provide superior levels of quality in all transactions with strict adherence to governing laws
- Added Value: Identify new opportunities to cross-sell and upsell without compromising the values of the company. Support new sales opportunities and provide insight solutions
 

Qualifications:

- Higher Education Student or graduate
- A fluent level of French/German/Dutch (spoken and written) plus an advanced level of English.
- Well organised and able to prioritise your workload.
- A natural team player – we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business.
- Passionate about giving and receiving fantastic customer service – we want you to treat every call or email as an opportunity to delight our customers.

 

Knowledge and skills the trainee can learn during the internship:

You will have the opportunity to gain experience working in an international team within an international contact center. Will learn skills and best practices for customer service and technical support.

Benefits: 

  • Free accommodation provided,
  • Team buildings and social events
  • Possibility to get a Full- time employment offer after the internship
  • Support by our team before and during the internship

 

Interested candidates please apply by submitting an online application form at www.placementslovakia.com

We look forward to hearing from you!

Compensation: 
Financial compensation
Accommodation
Other
Requirements
Languages: 
English: Proficient User C1
Dutch: Proficient User C1
French: Proficient User C1
German: Proficient User C1