Customer care manager

Description: 

House of co, a company that designs and develops luxury co-living spaces, is seeking a dynamic and motivated Hospitality & Customer Service Intern to join our team. As an intern, you will play a crucial role in enhancing customer experiences, fostering a sense of community, and contributing to the overall success of our co-living properties.

Responsibilities:

• Collaborate with the team to plan, organise, and execute engaging events for our tenants, fostering a vibrant and connected community atmosphere.

• Ensure clear division of roles and responsibilities among team members, specifying the tasks assigned to each intern.

• Develop and implement streamlined check-in procedures to ensure a smooth and welcoming arrival experience for new tenants.

• Conduct regular property inspections twice a month to maintain standards.

• Oversee tenant check-ins and check-outs, ensuring all processes are handled efficiently.

• Prepare and submit regular reports to the hospitality department.

• Maintain effective communication with the House Managers regarding operational updates and issues.

• Schedule and conduct property viewings for potential tenants, providing comprehensive information and a positive experience.

• Coordinate room bookings, maintaining clear communication with potential and existing tenants regarding availability and pricing.

• Manage and update booking systems to ensure accuracy and availability.

• Address customer inquiries promptly and professionally across various communication channels (email, phone, etc.).

• Provide accurate information and resolve issues to ensure high levels of customer satisfaction.

​Requirements:

Currently pursuing or recently completed studies in Hospitality Management or a related field.

Strong interpersonal skills and a passion for creating a positive customer experience.

Excellent organizational abilities and attention to detail.

Proactive and solution-oriented mindset to handle challenging situations effectively.

Ability to work independently and as part of a team, demonstrating adaptability and flexibility.

Familiarity with event planning and community-building initiatives is an advantage.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.

English B2/C1

This is an exciting opportunity for a self-driven individual to gain valuable experience in the hospitality and customer service industry while contributing to the growth and success of House of co. If you are enthusiastic, creative, and eager to make a difference, we welcome you to apply for this internship position.