Customer service and HR internship - English speakers

You are looking for a challenging internship in an international company? You are searching for an Erasmus internship in Spain (Valencia)? You have a hands on mentality and you want to help to scale up our eLearning platform? Then apply for this internship now! 

As a customer service and HR intern, you help to grow the business and manage our customer service. You cooperate in a young and international team in a student minded working environment. The internship takes place in Spain (Valencia) and is open for international students and Erasmus plus internships during the summer or one of the academic semesters.

Your tasks

• Manage and improve our customer service (email, Skype calls, tickets from our CRM system)
• Screen new lesson requests (private / cooperate clients), manage 1on1 and group courses
• Recruit new teachers, screen applications and help to scale our teacher database
• Securing teacher quality by performing job interviews on Skype with new teachers
• Conduct customer satisfaction surveys to identify bottlenecks
• Spot and present new marketing opportunities, help to implement them
• (Optional) get insights into our SEO marketing strategy and keyword research, help to promote our products and increase our organic traffic

Your Profile

• Motivated to work with clients (students and teachers)
• You are dedicated, reliable and you have a hands-on mentality
• Ability to work independently and capable of taking initiative on specific projects
• You are a student or recently graduated in a relevant study like: Economics, Business, Commerce, Marketing, or related field
• Native speaker level English (C2)
• A positive and flexible attitude

What we offer you

• Learn how to scale a peer to peer matching platform
• A great atmosphere and an European international team 
• Learn about customer service and HR and how to implement new strategies 
• Experience a Start-up mentality
• Opportunity to request an Erasmus+ grant
• Opportunity to earn a commission on sales
• Once in a lifetime opportunity to spend your internship time in Spain

Starting date and working hours

• Period: flexible starting dates every semester or during the summer
• Duration: minimum 3 months, more is a plus
• Working hours: 30 hours per week

How to apply?

Send the following documents to jobs [at] colanguage [dot] com:

• CV
• Motivation letter
• Most recent grades or diploma