EF ILS London Language School Internship

EF ILS London Internship

SUMMARY: (will vary, as agreed at appointment)

• Supporting permanent school staff to ensure that all EF students have a positive experience in all aspects of their stay
• Full-time 08.30-17.30 / 10.30-19.30
• Working days will vary according to individual agreement and will include weekend work
• Staff may be based in different locations in the destination
• Temporary positions  starting January
• Self-catering residence accommodation provided if required
• Based on Availability, you will be allocated to one of the departments 

CORE SKILLS:

• Outgoing & confident personality
• Customer service focused
• Excellent communication & people skills
• Fluency in English language
• Enjoy working in busy & varied environment
• Organised with careful attention to detail
• Creative & energetic with lots of common sense essential
• Ability to handle difficult situations with ease & remain calm under pressure

DUTIES (exact duties will depend on department allocated to, as advised on appointment):

GENERAL

• Assist with registration & induction of new students on arrival
• Accompany new students on familiarisation walks of London
• Assist with all general student enquiries
• Assist with processing of evaluations of new arrivals
• Delivering outstanding Customer Service
• Have a friendly and professional approach

CUSTOMER SUPPORT – reporting to the Customer Support Manager

• General administrative & reception duties
• Database entry
• Answer student enquiries
• Answer the telephone
• Distributing daily post
• Processing & conducting student evaluations

ACTIVITIES – reporting to the Activity Manager

• Help to organise, promote and supervise weekday, evening and weekend social activities
• Assist putting together weekly programme of events
• Research new activities
• Sell & promote activities and other products in the office/reception
• Help with display of information around the campus
• Prepare student folders for intakes
• Prepare documents & information for weekend excursions
• Help with design & production of promotional literature for activities
• Answer student enquiries
• Update EF London Facebook page
• Process student ID cards

HOMESTAY ACCOMMODATION – reporting to the Homestay Manager

• Clerical duties in office such as basic database entry and filing
• Help with student enquiries & take telephone messages
• Prepare recruitment material such as leaflets/posters
• Outside recruitment campaigns such as leafleting in specified areas or door to door, street campaigns etc.
• Visit new host families to check suitability
• Contact homestay providers about student arrival times

ACADEMIC – reporting to the Academic Manager

• Assist with placement testing & class allocation of new students on arrival
• Follow up non attendance reports
• General checking, filing & database entry of academic documents
• Supervising departure tests
• Printing & collating departure certificates
• Book distribution to teaching staff

This list of possible duties is not comprehensive and all summer temporary staff may be asked to help with other school or residence jobs. Please note that flexibility is required, as you may be moved between departments during your internship.

All staff are subject to enhanced CRB checks, right to work checks and must provide suitable references.