Hospitality Operations Management

Business Studies and/or Management Science, Communication and Information Sciences, Social Sciences
1 Aug, 2022 to 3 Mar, 2023
30 Sep, 2022

General information

6 months

The Hospitality Operations Management Internship in Rossio HostelĀ  will prepare trainees to perform both technical and management activities in rooms division departments, namely concierge / reception, floors / rooms, linen and laundry service as well as event organization and sales. Rossio Hostel is in the city center of Lisbon and provide a lot of programmes for our clients.

Benefits to the Intern
. Exposure to the Hotel Industry
. Learn all the positions within the Department that has been assigned
. Acquire problem solving skills
. Potential permanent opportunities once the internship is completed
. Networking opportunitiesĀ Tasks
. Check customers in and out of the hostel
. Use the reservation system to create new reservations, manage the online bookings, solve
overbookings, assign the clients to the rooms and beds
. Provide information and support to customers about the Hostel and the city
. Respond to complaints and suggestions, identifying customer needs and expectations and
ensuring their resolution or transmission to your supervisor
. Ensure the preservation and maintenance of the reception, the replacement of the material
used and the cleaning and hygiene of the place
. Collaborate in the definition of the objectives and rules of operation of the reception service
and in the implementation of programs to promote the Hostel
. Sell the products and activities the Hostel has to offer to the customers
. Answer the phone and e-mails
. Update the Social Media of the Hostel
. Have an interest in the Hospitality industry
. Must be majoring in Hospitality
. Demonstrate a professional demeanor at all times
. Commit to 6 months
. Meet the deadlines provided
. Must be able to effectively communicate both verbally and written, with all level of employees
and guests in an attentive, friendly, courteous and service oriented manner.

No financial compensation
English: Proficient User C1
French: Independent User B2
German: Independent User B2
Italian: Independent User B2
Spanish: Independent User B2